FAQs

We are open 9:00 am to 5:00 pm, Monday through Friday to assist your shade needs.

Please call us at 800-319-1010 and we will have a sales rep or dealer contact you.

Please call us at 800-319-1010 for a quote.

We accept all major credit cards – including Visa, Master Card, and American Express. We do charge a 4% processing fee for credit cards. We also accept debit cards, checks and EFTs.

We provide a 20 year warranty on all steel framework and a 15 year warranty on all fabric covers. All warranties are non-prorated.

Shade structures are high density tensioned polyethylene fabric covers attached to permanent steel frames. They are designed to protect people, property and animals from ultraviolet radiation, heat and hail.

Yes, our engineering department can design custom shade structures to meet your individual shade needs. Please contact us at 800-319-1010 for information on custom shade structures.

Our fabric shade cloth is made from high-density polyethylene with ultraviolet additives. The fabric is Rachel knitted to ensure fabric stability and prevent the fabric from fraying, even when cut. This special knitting also ensures a consistent shade pattern.

We use a cold-rolled galvanized tubular steel with a triple layer of protection. The steel we use outperforms most steels in tensile strength and long-term corrosion resistance, as well as saltwater spray and other weathering tests.

We provide a 20-year warranty on all steel framework. We use a cold-rolled galvanized tubular steel with a triple layer of protection. The steel we use outperforms most steels in the tensile strength and long-term corrosion resistance, as well as saltwater spray and other weathering tests. Hot dipped galvanizing is recommended for structures near the coast.

Entry height is the measurement from the ground to the pin where the cover cable is attached.

Peak height is the distance from the ground to the tallest point on the structure. The peak height varies with each type of structure.

Our covers are made from a high-density polyethylene fabric that is naturally resistant to dirt and mildew. However, we suggest cleaning any soot or grit from the cover at least once a year to help maintain its vibrant color. Cleaning may be done with a mild liquid dish washing type detergent and a broom (if the cover is already removed from the unit); or a hose system used for washing external windows. We suggest cleaning the steel of your unit at least once a year, ideally during cover removal or reinstallation. Cleaning may be done with a mild dish liquid and a sponge.

Our shade structures are not waterproof. The special breathable fabric is designed to allow air to flow through to cool temperatures up to 20 degrees while blocking up to 97% of ultraviolet radiation.

Our shade structures can withstand winds up to 105 mph with the covers on and 170 mph with the covers off.

Our fabric covers and steel frames are available in a spectrum of colors.

Our shade structures are designed for 5 lbs. snow loads. Therefore, you must remove the covers before it snows.

Yes. Our fabric passes the E-84 fire rating test as well as the NFPA-701, and is rated a Class 1 Material.

Cover removal is quick and easy. It usually takes one or two people to remove the cover in 15-30 minutes. For a detailed description of cover removal, please see our maintenance page under the Technical section of our website. Also see our instructional videos.

No, our shade structures are permanent shade structures.